Shipping Policy

VIINNE | Luxury Silk Accessories

Last Updated: October 21, 2026

At VIINNE, we believe exceptional pieces are worth the wait. Our silk accessories are thoughtfully produced with attention to design, craftsmanship, and detail.

1. Made-to-Order Production

Most VIINNE silk accessories are made to order and are not held in ready-to-ship inventory.

Please allow approximately 6–8 weeks for production before your order is dispatched.

Production timelines are estimates and may vary depending on the design, order volume, and manufacturing circumstances.

2. Shipping and Delivery

Once your order has completed production, it will be carefully packaged and prepared for shipment.

Estimated shipping times within the United States are generally 5–8 business days after dispatch, depending on the destination and shipping carrier.

Please note that shipping time is separate from the made-to-order production period.

Shipping estimates are not guaranteed delivery dates.

3. Shipping Costs

Applicable shipping charges, if any, will be displayed at checkout before your purchase is completed.

Any complimentary shipping promotions will be reflected at checkout.

4. Order Tracking

When your order ships, you will receive a shipping confirmation email with tracking information, where available.

5. Bespoke and Wholesale Orders

Production and delivery timelines for bespoke, personalized, and wholesale orders are determined individually based on the project specifications, quantity, and production requirements.

Estimated timelines will be communicated during the ordering process or in the applicable order agreement.

6. Shipping Delays

Although we make every effort to fulfill orders within the estimated timeframe, unexpected production or shipping delays may occasionally occur.

If a significant delay affects your order, we will make reasonable efforts to notify you and discuss available options.

Nothing in this policy limits any cancellation, refund, or delivery rights provided by applicable law.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at info@viinne.com.

We will make reasonable efforts to accommodate corrections before shipment, although changes cannot always be guaranteed.

8. Lost or Damaged Shipments

If your package arrives damaged or appears to have been lost in transit, please contact us at info@viinne.com with your order number and relevant details.

We will assist in investigating the issue and arranging an appropriate resolution in accordance with applicable law.

9. Contact Information

For shipping questions or assistance with your order, please contact:

VIINNE
Email: info@viinne.com